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Shipping & Returns

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Shipping & Returns

Shipping Policy:

Please allow 0-1 days for notification that your purchase has been approved and that you are authorized to download your purchase. This process is usually immediate and you are directed back to your account page and are given a download link. Notification of your purchase will be sent by email to the customer at the email address given on the order. (double check for accuracy of email address to assure timely delivery) The product will be in the form of a downloadable file on your account page to assure your security and privacy.DVD movies from Your Virtual World's catalog will be shipped according to the shipping options you choose.


Your Virtual World accepts any International Orders at this time.

Return Policy:
Due to the digital nature of the movies you have downloaded, all sales are final and could not be returned. If, for any reason, you are unhappy with the movie you downloaded, we will allow you to exchange it for a different movie one time. Once your order is placed and a confirmation number is assigned to your order we will not accept cancellations or refunds unless you have not yet downloaded the product.

If the DVD you received is defective, we will replace your product at no additional charge. We cannot be responsible for playback devices which are malfunctioning, worn out, or configured incorrectly to read or play the files you purchased. We suggest that customers test their prospective playback devices first. You will be notified by email when the corrected product has been shipped or is ready to download again.

***Claims on defective merchandise must be made within 30 days of shipping date.You may choose to receive either a replacement or credit on your account, after the product has been returned, for the value of the product plus your original shipping costs.

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